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Thursday, 17 Aug 2017

2010 Visitor Information Centres

Polokwane Visitor Information Centre Polokwane Visitor Information Centre
As part of the drive to service the tourism sector, an infrastructural grant was made available by the erstwhile National Department of Environmental Affairs and Tourism (DEAT) to upgrade or construct Visitor Information Centres (VICs). Five host cities were identified to benefit from this grant namely:
  • Rustenburg
  • Polokwane
  • Mangaung (Bloemfontein)
  • Port Elizabeth
  • Nelspruit


All of these cities' VICs are complete and fully functional. The official launches were held from July to November 2009 and were presided over by the Minister (Port Elizabeth and Polokwane), Marthinus van Schalkwk and Deputy Minister of Tourism (Port Elizabeth, Rustenburg, Nelspruit and Mangaung), Tokozile Xasa.

The information and reservation system used in the VICs was developed in South Africa. The Visitor Information Centre Enterprise Network System (VICENSYS) is designed to facilitate access to the market by SMME’s and is owner managed – a fundamental shift in tourism information.
The best practice model for the VIC includes the following functional areas:

Information/help desk
Internet stations
Dynamic electronic displays
Brochure display areas
Trading area/kiosk
Coffee shop
Interactive displays (touch screens)
Call centre
Visitors lounge

These VICs often serve as vital first points of contact with visitors and provides a platform for value adding engagements with regard to information and reservations. The VICs also feed squarely into local economic development initiatives with a strong concessionary model to ensure sustainability.

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